Terms & Conditions

1. Who we are and these terms

This website, onceotter.com, is operated by E&A Labs LLC (“we,” “us,” or “our”) and provides information about our product, Once Upon an Otter. These Terms & Conditions govern your use of this website.

By using the website, you agree to these terms. If you do not agree, please stop using it. Any app download, purchase, or subscription is subject to the terms presented for that product and the relevant app store. This website does not currently process purchases or create user accounts.

2. Parents and caregivers

The website’s product, company, support, and legal information is intended for adults, including parents and caregivers. Adults should supervise children’s use of the website and make any purchasing or legal decisions on their behalf. Please do not send us personal information about a child unless it is necessary to resolve a privacy or support request.

3. Permitted use

You may browse the website and use its content for personal, noncommercial informational purposes, subject to these terms and applicable law.

You must not interfere with the website’s operation, attempt unauthorized access, introduce malicious code, impersonate another person, infringe others’ rights, or use the website for unlawful or fraudulent purposes. These restrictions do not limit activities protected by applicable law.

4. Content and intellectual property

The website’s branding, text, software, illustrations, and other materials are owned by E&A Labs LLC or their respective rights holders and are protected by applicable intellectual property laws.

Except as permitted by law or with the relevant rights holder’s written permission, you may not reproduce, redistribute, sell, or commercially exploit these materials. Viewing the website does not transfer ownership or grant a license to use any trademark.

5. Product information and availability

We aim to describe Once Upon an Otter accurately. Features, supported devices, languages, pricing, and availability may change as the product develops. Information on this website is not a promise that any particular feature or release will be available on a particular date.

If the app becomes available through an app store, consult its current listing and applicable terms before downloading or purchasing. Nothing on this website guarantees educational, developmental, or other individual outcomes.

6. Communications and external services

If you contact us, provide information you are entitled to share. We may use your message to respond to your request, troubleshoot an issue, and maintain related business records, as described in our Website Privacy Policy.

The website may link to services operated by others. We do not control those services; their own terms and privacy policies apply. A link does not imply endorsement.

7. Availability and disclaimers

We take reasonable care in maintaining the website, but cannot guarantee that it will always be available, uninterrupted, error-free, or completely up to date. To the extent permitted by applicable law, the website is provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Nothing in these terms excludes a warranty, guarantee, or other right that cannot lawfully be excluded.

8. Limits of liability

To the extent permitted by applicable law, E&A Labs LLC will not be liable for indirect, incidental, special, or consequential losses arising from your use of, or inability to use, this website.

These terms do not exclude or limit liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, intentional misconduct, or any liability that cannot be excluded or limited by law. Your mandatory consumer rights remain unaffected.

9. Changes and general provisions

We may update these terms as the website or applicable requirements change. Updates will appear on this page with a revised date and apply prospectively. We will provide additional notice where required by law.

If any provision is found unenforceable, the remaining provisions continue to apply. A delay in enforcing a provision does not waive the right to enforce it later. These terms do not require you to waive any mandatory local consumer protections or rights to bring a claim in a court available under applicable law.

10. Contact

For questions about these terms, contact E&A Labs LLC using the public support details on our contact section.